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Success Stories

Omis - Sales Configurator

OMIS: Pioneering Digital Innovation with Declaro

We helped OMIS implement Declaro, Neosperience's powerful sales configurator, in a project that enabled the company to significantly improve its operational capabilities and position itself as a pioneer in the adoption of advanced digital solutions in its industry.

Founded on sound engineering principles and an unwavering commitment to research and development, OMIS is an influential Italian industrial company positioned at the forefront of the international market for the production of overhead cranes, hoists and a wide range of lifting equipment.
OMIS continues its long history of excellence and innovation by constantly applying the strictest quality standards at every stage of the production process, paying particular attention to the integration of technologies that meet the growing needs for energy efficiency and reduced environmental impact. OMIS is present in the global market through a sales and service network spanning several continents, offering its customers unparalleled support and timely responses to their diverse needs.

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CHALLENGE

Digital modernization for sustainable and efficient transformation

Continuing its digital transformation journey, OMIS felt the need to modernize its internal processes, taking advantage of the innovative solutions, with the goal of increasing efficiency and reducing environmental impact.
Specifically, they needed to:

  • Implement an advanced information infrastructure for better data management;
  • Improve internal and commercial processes;
  • Offer its customers solutions capable of responding to the most complex needs in the shortest possible time.

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PROPOSED SOLUTION

Innovation in Configuration and Data Management

Innovation in Configuration and Data Management We supported OMIS in its digitization project through the development and implementation of Declaro, Neosperience's product configurator, with the aim of enabling the company to independently and effectively manage its configuration and search processes, implement robust data management system, and completely eliminate the use of paper supports.
Specifically, we integrated Declaro into Omis' CRM system so that BOMs could be configured with greater accuracy and less waiting time, even for complex products such as overhead cranes. In addition, the sophisticated configuration of Declaro has made it possible to improve the efficiency of customer service and the customization of orders, the entire sales cycle faster and more flexible.

RESULTS

Declaro in action: key benefits of implementation for OMIS

The main benefits of the customization and implementation project we carried out for OMIS with Declaro can be summarized as follows:

  • Improved efficiency: equipment configuration is now faster and more systematic, drastically reducing waiting time and improving responsiveness to customer needs;
  • Real-time updates and customizations: the flexibility of the Declaro platform allows for nearly instant changes and updates in functionality, dynamically adapting to market needs and specific customer requirements;
  • Increased commercial effectiveness: the optimization and streamlining of commercial processes has increased the performance level of the sales force, resulting in greater consistency and reliability in interactions with customers;
  • Proactive and predictive vision: equipped with advanced tools, OMIS agents are now able to anticipate customers' needs and propose customized solutions that anticipate and exceed expectations, consolidating a strong partnership relationship.

 

*Image Credits: © 2017  OMIS Spa

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