Neosperience | Empathy in technology

Understand, engage, and delight customers, using personalization to deliver relevant experiences that drive loyalty and increase value.



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What is Neosperience Cloud

Neosperience Cloud is the technology platform that allows creating personalized experiences for your customers that drive loyalty and faster paths 
to purchase. Unlike existing technologies that rely only on demographics data, we use proprietary models, developed with AI, to personalize your offering to the right segment. A compelling experience for each customer at the right time, place, and situational context.

 

 Neosperience Cloud is ideal for marketers and entrepreneurs of companies of every size who want to:

  • Deeply understand their customers and be more useful to them by delivering relevant digital experiences.
  • Delight customers by delivering relevant experiences across mobile, web, in-store.
  • Maintain their Brand identity and increase value as platforms like Amazon, Google and Facebook drive up disintermediation and make companies unintentional utilities.
  • Keep pace with the variety of devices and interaction models available to customers to overcome complexity and costs associated with the alignment of apps, web apps, social media and conversational interfaces.

Benefits

We know what matters most to you: grow revenue, improve your customer experience, accelerate your digital business.

The smartphone is a proxy of your customer, and customer experience defines your organization’s success. Neosperience empowers you to connect with your digital customers where and when it matters most, understanding their uniqueness: when they discover products, consider a purchase, place an order, use what they have bought, and share the experience.
  • With Neosperience Cloud you can optimize the experience for every customer, in every situation, on every screen:
    • Engaging and intuitive apps, web apps and conversational interfaces, that learn and act unsupervised.
    • Personalized and context-aware services, based on the analysis of your client's personality, cognitive style, behavior and emotions.
    • Consistent brand experience across your digital touchpoints and APIs, on which partners can build further capabilities to your benefit.
  • Improve targeting and delivery:
    • Hyper-personalized and relevant product and content recommendations.
    • Real-time, conversational relationship with customers.
    • Contextual experiences, incorporating psychological, situational, and behavioral factors.
  • Improve customer support:
    • Higher revenue and customer value through superior operations.
    • Real-time customer insight, in/out the store.
    • Digital customer self-service options.
  • Achieve faster time-to-market and improved agility:
    • Increased flexibility and synchronization across sales channels.
    • Less effort to make changes, more frequent releases, continuous optimization.
    • Higher speed of redesign.
  • Improve IT manageability with the first digital experience platform built on Amazon Web Services:
    • Reduced costs to support evolution, changes, and legacy systems.
    • Cost-effective and light app technology.
    • Cloud-based integration among multiple systems.


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Why Neosperience Cloud is different

Neosperience Cloud blends empathy in technology to improve people's life. Our technology empowers you to deliver personalized customer experiences that drive loyalty and increase value across all channels. You will be able to establish an empathic relationship with your customers that takes into account their uniqueness.

Delivered as a service, reliable, scalable, secure and with a robust evolution path, Neosperience Cloud gets constantly improved with new features, to help you evolve your digital experience capabilities to the next level:

  • Proactive engagement, personalized product and content in right-time, on the device/channel your customers are using, with a consistent brand experience across your apps, web apps, chatbots and websites.
  • Unsupervised targeting and delivery, with timely and relevant product recommendations that are key to surviving in the digital market.
  • Customer insight, online and at the physical point-of-sale, with customer self-service options.
  • Customer support with artificial intelligence-assisted, conversational interfaces.
  • API layer and management tools to let you expose your business to the digital world.
  • Faster time-to-market, improved agility and manageability.


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Features

In today’s connected world, great products, marketing and customer services are no longer sufficient to win. Delivering meaningful experiences for your digital customer is what matters the most. Neosperience Cloud helps you achieve your goals by delivering experiences that are personalized, contextual, and enjoyable.

Customer

Context

Content

Store

Loyalty & Game

Reward

Wishlist

AR/VR/MR

Learn more about Neosperience also on Slideshare and on the DCX blog.

Best-in-class customers

Validated by 200+ successful implementations for industry-leading companies around the globe, Neosperience has been awarded by Gartner as Cool Vendor, Red Herring Top 100 Global and Europe winner, GranPrix and IAB Awards winner, and best technology company in Italy - among many other recognitions.

Contact

Via Gaspare Gozzi 1/A
20129 Milano
phone: +39 02 36755706

Via Orzinuovi 20 - Torre Athena
25125 Brescia 
phone: +39 030 353730

info@neosperience.com

VAT IT02792030989

 
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