Blending Empathy In Technology

Discover, engage, and convert customers, using psychographics to deliver personalized experiences that enhance loyalty and revenues. 

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 Neosperience Cloud's simplicity makes it ideal for entrepreneurs and marketers in large and medium size companies, while its technology makes it suitable for enterprise customers, to:

  • Establish an engaging digital dialogue with customers, powered by AI, delivering personalized products and services that align with their expectations easily, on every screen.
  • Use psychographic profiles, developed with machine learning and deep learning, to tailor experiences to the emotional preferences of customers.
  • Keep pace with the ever changing variety of devices and interaction models available to customers to overcome complexity and costs associated with the alignment of apps, webapps, social media and conversational interfaces.
The smartphone is a proxy of your customer, and customer experience defines your organization’s success. Neosperience empowers you to connect with your digital customers where and when it matters most, understanding their intent: when they discover products, consider a purchase, place an order, use what they've bought, and share the experience.
  • With Neosperience Cloud you can optimize the experience for every customer, in every situation, on every screen:
    • Engaging and intuitive apps, webapps and conversational interfaces, that learn and act unsupervised.
    • Personalized and context-aware services, based on the analysis of your client's personality, cognitive style, behavior and emotions.
    • Consistent brand experience across your digital touchpoints and APIs, on which partners can build further capabilities to your benefit.
  • Improve targeting and delivery:
    • Hyper-personalized and relevant product and content recommendations.
    • Real-time, conversational relationship with customers.
    • Contextual experiences, incorporating psychological, situational, and behavioral factors.
  • Improve customer support:
    • Higher revenue and customer value through superior operations.
    • Real-time customer insight, in/out the store.
    • Digital customer self-service options.
  • Achieve faster time-to-market and improved agility:
    • Increased flexibility and synchronization across sales channels.
    • Less effort to make changes, more frequent releases, continuous optimization.
    • Higher speed of redesign.
  • Improve IT manageability with the first customer experience technology built on Amazon Web Services:
    • Reduced costs to support evolution, changes, and legacy systems.
    • Cost-effective and light app technology.
    • Cloud-based integration among multiple systems.
Delivered as a service, reliable, scalable, and with a secure and robust evolution path, Neosperience Cloud gets constantly improved with new features, to help you evolve your digital capabilities to the next level:

  • Proactive engagement, personalized product and content in right-time, on the device/channel your customers are using, with a consistent brand experience across your apps, webapps, chatbots and websites.
  • Unsupervised targeting and delivery, with timely and relevant product recommendations, push notifications and A/B testing that are key to surviving in our digital market.
  • Customer insight, online and at the physical point-of-sale, with customer self-service options.
  • Customer support with artificial intelligence-assisted, conversational interfaces.
  • API layer and management tools to let you expose your business to the digital world.
  • Faster time-to-market, improved agility and manageability.

Learn more  Sign-up for a demo

Learn more about Neosperience also on Slideshare and on the DCX blog.