Neosperience. 
The Digital Customer Experience.

Harness the power of mobile, social, information and cloud to deliver the ideal experience to every customer, on every screen.

 

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Neosperience's products and features enable best-in-class organizations to:

  • Win the competition for attention and relevance by unlocking the value of emerging technologies.
  • Overcome the complexity and costs associated with creating customer-facing apps and business apps.
  • Provide engaging services that align with the expectations of your connected customers, easily, across every screen.

Neosperience empowers you to connect with customers where and when it matters most: when they are discovering products, considering a purchase, placing an order and using what they've bought.

  • Improved customer experience:
    • Intuitive and sophisticated digital experience apps for customers.
    • Consistent look and feel across digital properties.
    • Real-time, conversational relationship with customers.
    • Engaging, interactive social features.
  • Improved product/content 
targeting and delivery:
    • Targeted campaigns.
    • Relevant product recommendations.
    • Contextual experiences incorporating demographic, situational, 
and behavioral factors.
  • Improved customer support
 and business processes:
    • Automation of manual processes.
    • Customer insight in/out the store.
    • Reliability/uptime.
    • Digital customer self-service options.
  • Faster time-to-market 
and improved agility:
    • Increased flexibility and synchronization across sales channels.
    • Less effort to make changes to apps 
(i.e. increased number of builds/releases; ongoing optimization).
    • Speed of redesign.
  • Improved IT manageability:
    • Reduced IT cost to support failures, changes, and legacy systems.
    • Cost-effective and light app technology.
    • Cloud-based Integrations between multiple systems.

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Delivered as a service, reliable, scalable, and with a secure and robust evolution path, Neosperience gets constantly improved by adding new features, driving your digital strategy to the next level.

Connect with your customers where and when it matters most: when they are discovering products, considering a purchase, placing an order and using what they've bought. Provide:

  • Answers and direction, in the right time, on the device and in the channel your customers are using, with a consistent experience across your mobile apps and website.
  • Content targeting and delivery, with timely and relevant product recommendations, key to surviving in de-massified markets.
  • Customer support, with machine intelligence-assisted and conversational human relationships.
  • Customer insight, online and at the point of sale, with customer self-service options.
  • Faster time-to-market, improved agility and manageability.

Learn more › Contact Us ›

And that is not all. Learn more about Neosperience on Slideshare and on our blog.