Vivisol - Vivisol MyCare
Improving healthcare by customizing each patient's experience
Challenge - Health and Digital
Vivisol - A SOL group company leader in the management of home therapies - has realised these ongoing transformations and has decided - relying on Neosperience's expertise - to extend its digital transformation path.
Solution - A personalized therapy
Among the various features of the Vivisol MyCare app, we can mention:
Interactive and personalised service chart on the individual user, race, or therapy. How? Thanks to the QR Code that is provided to patients in each starter kit.
Even the informative content, such as blog articles, are customized according to the therapy, race, and country of the user.
We implement a Digital Commerce in the app, where it's possible to order spare parts or the devices, sold directly by Vivisol.
There are Tutorials on services and products, in order to improve patient awareness and to decrease the interventions of Vivisol technicians.
For the same reason, there is an in-app Chatbot developed to be able to answer the most frequent questions.
To increase user involvement, we implement Gamification dynamics: thus users are rewarded and stimulated to improve their experiences.
Voice Of Customer
Finally, we have developed a Voice Of Customer service that, through questionnaires and chatbot interviews, is able to provide valuable insights to Vivisol regarding the appreciation of its services.
Impact - A unique solution to support patients' therapy
The Vivisol MyCare app was created thanks to the Neosperience Skinnable App solution