The Voice of Customer platform to deepen the listening and reshape the customer-brand relation.
Companies need to go beyond traditional market research and listen to customers innovatively.
A SaaS platform that combines quantitative and qualitative methodologies solving the false memory issue when collecting feedback.
NeosVoc is the platform that combines different methodologies to allow you to:
Comprehend the real customers’ behavior using interdisciplinary models of analysis.
Keep your data updated with real-time analysis. Use the dashboard to check live trends and maintain a personal relationship with your customers.
Apply NeosVoc surveys to multiple channels, including Amazon Echo, Facebook Messenger, WhatsApp and others.
Make your surveys stand out with personalized layouts that match your brand identity. Use the neutral personalization to research in incognito.
Reach your customers wherever they are. NeosVoc platform can be used on every device and its surveys are totally responsive.
Access qualitative analysis, like video focus groups and video interviews, along with traditional quantitative methodologies.
Learn more about NeosVoc through a successful project story
Understand the information in the customer's Customer Database to customize the offer
BNP Paribas Cardif
Voice of Customer
Discovering insurance needs of customers with behavioural analysis