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    Overview

    Companies need to go beyond traditional market research and listen to customers innovatively.

    It is necessary to adapt methodologies to the digital changing environment. Brands need to value all the channels and touchpoints available today to reach the customer in the exact moment of the brand experience, detecting emerging needs.
    Our solution

    A SaaS platform that combines quantitative and qualitative methodologies solving the false memory issue when collecting feedback.

    NeosVoc proposes an omnichannel approach to monitor the feedback that emerges throughout the whole customer journey. Interdisciplinary templates of analysis allow you to deeply comprehend thoughts, emotions, and behavioral patterns of your community. Gather and analyze feedback in real-time.
    Features

    NeosVoc is the platform that combines different methodologies to allow you to:

    01

    Interdisciplinary Templates

    Comprehend the real customers’ behavior using interdisciplinary models of analysis.

    02

    Real-time Analysis

    Keep your data updated with real-time analysis. Use the dashboard to check live trends and maintain a personal relationship with your customers.

    03

    Omnichannel Approach

    Apply NeosVoc surveys to multiple channels, including Amazon Echo, Facebook Messenger, WhatsApp and others.

    04

    Custom Layout

    Make your surveys stand out with personalized layouts that match your brand identity. Use the neutral personalization to research in incognito.

    05

    Responsiveness

    Reach your customers wherever they are. NeosVoc platform can be used on every device and its surveys are totally responsive.

    06

    Combined Methodologies

    Access qualitative analysis, like video focus groups and video interviews, along with traditional quantitative methodologies.

    Alice Melpignano

    Discover the Voice of Customer platform that allows you to listen with renewed depth to your users and customers

    Alice Melpignano

    NeosVoc Unit Manager & Co-founder
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