Engage your customers from branch to smartphone and wearables.

In a marketplace that is more demanding than ever before, it is essential for banks and insurances to reimagine themselves digitally. Neosperience provides you with the technology you need to deliver enchanting experiences to customers – easily, in their own way, now.

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Neosperience empowers you to delight and convert customers, increase customer retention, and drive higher business value, delivering distinctive experiences everywhere your clients are.

Our best-in-class clients – including BSI, Caisse D'Epargne, Cardif, CheBanca!, Deutsche Bank, Europ Assistance, Generali, ITAU, PAYBACK (American Express) and Widiba – chose Neosperience to maximize their digital customer experience. Your organization can do likewise:

  • Build and manage 1:1 customer journeys in no time, to establish, maintain and develop client relations.
  • Deliver a seamless experience across all screens and contexts: at the branch office, at home, at work, while on the move.
  • Act on real-time data and guarantee personalized offers where and when it matters most, easy and fun, connecting siloed customer bases.
  • Develop an innovative product portfolio, from gamified loyalty programs, to  3D virtual branches.
  • Provide customer assistance leveraging social channels, and offer innovative payment systems your customers will love.
  • Implement risk selection and risk-based pricing for health insurance by continuously monitoring health data through smartphone and wearables.
  • Reduce time to market whilst maintaining high levels of quality and control.
Methodology
Methodology
Methodology

Neosperience DCX Cloud provides banks, insurance companies and capital markets with a readily available set of functions for iOS, Android, Windows Phone and HTML5, developed in 5+ years of R&D with insights from more technically advanced industries, in particular fashion, luxury and retail. The outcome of this process includes services that are engaging and fun, able to address your customers' needs today and tomorrow.

Both directly and with our partners we:

  • Rapidly perform end-to-end customization of readily available Neosperience products and features, from front-end screen prototyping, to interfacing with pre-existing customer environments.
  • Test (unit, system, load, integration, fail-over and recovery) and optimize for performance.
  • Collect and analyze mobile usage data, to identify patterns while strictly adhering to privacy and security policies, discover unmet needs, and evolve the functionalities that meet these needs.
  • Integrate Right-Time recommendation with machine learning and gamification techniques to make the digital customer experience more engaging and fun for customers.

When implementing our project we had Neosperience as mobile partner. They are expert and agile, and when we needed to explore mobile, having an agile product has been proven to be crucial, and we were happy with this choice.

 

Guillaume Soler, Caisse D'Epargne
Guillaume Soler, Caisse D'Epargne